Carefully lift out the jammed key. Use a flat tool like a screwdriver to get under the key and pull up on one of the edges. You can also use your nail. On a laptop (PC or Mac), the key is held by a fragile plastic clip that also acts as a spring. Clean it up and put the key back! Flip your laptop upside down and shake it to remove stuck dirt. 5. Tap on F9 key and hit enter key without changing the option. 6. Tap on F10 key and hit enter key without changing the option. 7. Your unit will restart by itself. Check this T/S and post the result. The smooth part faces away from the keyboard. Place the smaller retainer clip on the larger plastic clip and insert its sticks into the holes of larger piece. Now your laptop key retainer clips should be one piece. Insert the bars on either side into the metal hooks. Push it evenly to insert completely. F12. Opens Save As in Word. Shift + F12 saves Word document. Ctrl + F12 opens Word document. Ctrl + Shift + F12 prints Word document. In macOS 10.4 or later, F12 shows and hides the dashboard. Now Guys there is a alcohol special just for electronics called isopropyl that is 99.9% alcohol that can be used on plastic, you can even bath a laptop motherboard or desktop motherboard in it, just to get rid of moisture layer. So use isopropyl wipes and clean the keys since those wipes aren't to weet and would easily clean the keys well. 2. I know this has been difficult for you, Rest assured, I'm going to do my best to help you. What is the exact make and model of your new laptop? Please try pressing Fn key+Esc on your laptop keyboard if it helps. Kind regards, John DeV. Independent Advisor. 7 people found this reply helpful. Lock Keys and embedded numeric keypad The keyboard has two lock keys which you can toggle on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Page 27: Windows Keys Windows Keys The keyboard has two keys that perform Windows-specific functions. How to update keyboard driver. Right-click the Start icon at the bottom left on your Windows taskbar. Select Device Manager. Scroll down and select Keyboard. The drop-down menu should reveal the name of your built-in laptop keyboard Standard PS/2 Keyboard. Right-click Standard PS/2 Keyboard and select Update driver. Where can I find my Laptop Model #?: The model number can usually be found on the bottom of your laptop case, LCD monitor or touch pad. Search by the Brand and Model: If you have an IBM T42 Laptop, enter IBM T42 as your search term. Search results: If you can't find your laptop model number, don't worry, there is a 99% chance that we have it in Lightly dampen the microfiber cloth with water. Do not soak the cloth, make sure the flow of water coming out of the faucet isn't strong. Take the cloth and lightly rub down your keyboard deck YNaJ.