You may disconnect all USB devices and then perform the following steps: a. Click on Start, and then click Control Panel. b. Click on System and Maintenance, click System, and then click Device Manager . Note: If Control Panel is in Classic View, double-click System, and then click Device Manager. a. In Safe Mode, attempt to move your mouse; if the mouse does work within Safe Mode: Click Start / Settings / Control Panel / System / click the Device Manager Tab. b. In Device Manager click the '+' by the mouse if not already a '-'. This should expand the mouse and display all mouse devices currently installed. c. Remove all mice listed. Shut down the computer. Wait a few seconds. Turn the computer back on. Turn the turn on for the keyboard and mouse. Pair outside the operating system. See the Connecting Using Sync Buttons section. If the Bluetooth mouse is not available, connect a USB mouse to the computer. If you see more then one mouse devices installed, then disable the one of them and try to use the mouse. If the problem persists (or if the mouse is not working at all) then enable the disabled device and disable the other one. 6. If the problem is not resolved, then right click on the installed Mouse device (or Touchpad) and click Uninstall Click Start -> Settings -> Bluetooth & devices. Click Add device. Click Bluetooth. Select the target Bluetooth device to connect it to your computer. Fix 6. Remove the Bluetooth Device and Add It Again. Click Start -> Settings -> Bluetooth & devices. Follow the steps below. Step 1: Open the Windows Settings menu (use Windows + I keys). Step 2: Go to Bluetooth & devices menu. Step 3: Select View more devices, and from the Other devices menu B. Uninstall - Uninstall > Reboot and the driver will be automatically installed. C. Update - Update Driver > Click Update Driver Software > Click Browse my computer for driver software > Click Let my pick from a list of device drivers on my computer > Choose the driver > Click Next to update > Reboot. If this does not work, select Search Solution (Windows 10): Download the correct software under Gaming Mice, in this case you need to click Load More results and scroll down to the Vengeance M65 software. Open the downloaded ZIP folder for the driver. Open Device Manager. Click View at the top and Show hidden devices. Troubleshooting With Startup Manager. If the mouse doesn't light up, or lights up and doesn't move, reboot the computer. When you hear the startup tone, hold down the "Option" key. The computer will boot into the Startup Manager. Check for a red light underneath and move the mouse. If the mouse still doesn't move or has no red light, the mouse The troubleshooter should run a few tests to determine what’s wrong with it and try to fix the problem. Once the Bluetooth troubleshooting process is complete, press the Windows + R key to open Run. Type msdt.exe -id DeviceDiagnostic and press Enter to open the Hardware and Devices Troubleshooter window. Click on Next. 6iLLw0d.